Security service and maintenance

Having a regular service and maintenance contract in place for your security equipment is essential for ensuring your system works when you need it most – in an emergency. Preventative inspections identify potential problems before they occur and can be supported with a rapid, prioritised response if required.

Chubb’s breadth of service and expertise means that our engineers are capable of servicing a range of intruder, CCTV and access control systems, so even if you have several different equipment suppliers, you only need one service provider – Chubb.
All Chubb engineers are qualified to industry standards and above and their training is regularly refreshed to keep them abreast of developments and changing technologies. All servicing work is carried out by following stringent quality control procedures and to the appropriate British Standards.

Security service and maintenance 

Chubb offer standard or comprehensive service contracts. 

Comprehensive service contract 

Chubb's Comprehensive Service and Maintenance contract is ideal if you want to pay an inclusive fixed cost, to cover preventative system inspections, access to the 24/7 service helpdesk and engineer call-outs if required, with nothing else to pay for the life of the contract. (Subject to terms and conditions). Additionally for our Wireless 16 intruder alarm system we will cover your panel and detector batteries under our Comprehensive contract. 

Standard service contract 

Chubb's Standard Service and Maintenance contract provides regular preventative system inspections and access to our 24/7 service helpdesk and engineer call-outs, if required at an extra cost. (Subject to terms and conditions). 

What do our system inspections cover? 

Intruder system inspection (minimum of 1 each year, 2 for monitored systems) 

Check of system and control unit functionality, Inspection of all major components and cabling for signs of deterioration, sounder performance check and test, remote signalling test, alternative power source test, detection, coverage and performance. We will then document the visit and offer our expert advice on your system as well as answering any questions you may have. We can also offer one remote service check on capable panels.

Industrial Batteries

As a producer of industrial batteries under the Waste Batteries and Accumulators Regulations 2009, we Chubb Fire & Security Limited produce Interlogix Lead Acid batteries. We are obliged to take back free of charge, Interlogix Lead Acid batteries supplied to an end user for treatment and recycling. We are required to do this in any calendar year we place new Interlogix Lead Acid batteries on the market. If any of our customers or in certain cases other end users, require us to take back Interlogix Lead Acid batteries, they should contact us at Customer Care Centre 123 Abbey Lane Leicester LE4 5QX 0344 879 1770 We will agree the necessary arrangements for the return, proper treatment and recycling of the waste Interlogix Lead Acid batteries.

Security Service and maintenance 

Chubb offer standard or comprehensive service contracts. 

Comprehensive Service Contract 

Chubb's Comprehensive Service and Maintenance contract is ideal if you want to pay an inclusive fixed cost, to cover preventative system inspections, access to the 24/7 service helpdesk and engineer call-outs if required, with nothing else to pay for the life of the contract. (Subject to terms and conditions). 

Standard Service Contract 

Chubb's Standard Service and Maintenance contract provides regular preventative system inspections and access to our 24/7 service helpdesk and engineer call-outs, if required at an extra cost. (Subject to terms and conditions). 

What do our system inspections cover? 

CCTV System inspection (minimum of 1 each year) 

Camera and housing connections, coverage, movement where applicable, performance and focus, Brackets and fixings examined for signs of corrosion or damage, recording device checked for quality and accuracy of playback/retrieved images, telemetry and display controls checked, site and lighting assessment, alarm input operation and response. We will then document the visit and offer our expert advice on your system as well as answering any questions you may have. 

CCTV Service Check – Chubb also offer a service designed to automatically detect faults and operational issues on our CCTV system through our state of the art 24/7 UK based monitoring centre. The checks are run at pre-determined intervals and any tests which fall below a defined threshold will generate an alert.

Security Service and maintenance

Chubb offer standard or comprehensive service contracts. 

Comprehensive Service Contract 

Chubb's Comprehensive Service and Maintenance contract is ideal if you want to pay an inclusive fixed cost, to cover preventative system inspections, access to the 24/7 service helpdesk and engineer call-outs if required, with nothing else to pay for the life of the contract. (Subject to terms and conditions). 

Standard Service Contract 

Chubb's Standard Service and Maintenance contract provides regular preventative system inspections and access to our 24/7 service helpdesk and engineer call-outs, if required at an extra cost. (Subject to terms and conditions). 

What do our system inspections cover? 

Access Control System inspection (minimum of 1 each year) 

Clean and check door mechanisms, readers and connections, visual inspection of all major components and cabling for signs of deterioration, control unit functional check, keypad operation, display and software (if applicable) functionality and performance, system operation and power supply, alarm inputs operation and response. We will then document the visit and offer our expert advice on your system as well as answering any questions you may have.