Alarm monitoring and response

24-7 Monitoring and Response

Security alarm monitoring by Chubb’s dedicated network of alarm receiving centres (ARCs) ensure a rapid response to any alarm activation. 

Intruder system monitoring 

We can initiate an alert to the police or your keyholder, who will then take the appropriate action. 

Our systems are installed to the National Police Chiefs Council (NPCC) Alarm systems policy to allow us to apply for a police unique reference number (URN) on your behalf which is necessary if police response is required. 

In addition we offer a Keyholder Care service – we will keep in touch with your keyholder to ensure their safety and initiate an agreed action plan if we do not hear from them within a specified time. 

CCTV system monitoring 

Chubb has a Remote Video Response (RVR) monitoring centre for CCTV systems, which enables us to initiate an agreed response to a CCTV security activation. We can not only see CCTV images from the remote site, where the system design permits, but we can also interact (i.e. operate specific equipment on site) or verbally address the remote site.

Chubb holds the accreditation BS 8418 which enables us to not only install your CCTV, but also securely monitor images from a remote location.

Keyholder Care

Chubb's Keyholder Care alert service is designed to help employers protect employees who act as keyholder and respond to activated alarms.

With Keyholder Care alert, an employee's mobile phone is allocated a unique reference number (URN) and a dedicated connection to a Chubb alarm receiving centre (ARC).

When that employee is called to site by an alarm activation, a set time period is selected for the employee to report in by, or be contacted by the ARC to ensure they are safe.

If the employee fails to report in at the agreed time, an ARC operator will call the mobile device to check on the employee.  If no acknowledgement of a safe return or an extension to the time window is received, the situation is immediately escalated with an emergency response.

Keyholder Care further enhances Chubb's intruder security and monitoring services, assisting employers in protecting their field workforce as outlined by The Health & Safety at Work Act.