Community Care service and maintenance

The decision about which company maintains your community care equipment must be driven by the quality of the service. With nearly 70 years’ industry experience, Chubb Community Care has a proven track record of successfully delivering long-termed planned maintenance and repair contracts for thousands of clients throughout the UK, servicing both our own and third-party equipment.

Whatever community care equipment you have installed, you can rest assured that we can provide a quality driven, best value maintenance solution. We offer affordable, tailored service contracts designed to provide the highest quality planned and responsive maintenance; which means you benefit from an integrated service from a single provider.

We can provide individually customised contracts or full site contracts for a range of equipment, including community care (nurse call, assisted living, carephones, monitoring, telecare and telehealth), lone worker, access control, door entry systems and fire systems.

Our maintenance packages provide you with bespoke cover for ageing installations whilst making cost-effective provision for their eventual replacement. That’s what we mean by a 'value for money' service.

Our expertly skilled engineers across the UK have extensive experience in servicing and commissioning emergency alarm call and fire systems, providing a flexible and local professional service to our customers.

Each engineer's vehicle is stocked with a wide range of equipment to ensure they can carry out contractual commitments and are always prepared for emergency requests or equipment failure.

We have invested heavily in the recruitment and training of our engineers to ensure they are familiar with the full range of equipment used in the community care sector.

Our national Customer Service Centre operates 24/7 and provides you with instant, year round access to technical and operational assistance.

Manned by trained personnel, our customer service operators will work with your scheme managers to resolve any problems they may have, minimising downtime or unnecessary emergency callouts and if the problem cannot be easily resolved there is always an engineer on hand in your area.

We provide the latest communication technology to our engineers, giving them instant access to information about your service needs. In the unlikely event that an issue cannot be resolved, our engineers are supported by Chubb's technical team.

Our technical support staff are available 24/7 and specifically trained to assist with any issues experienced with the Chubb range of community care products.

In instances where your equipment requires off-site repair, we have a dedicated UK-based team based at our Head Office in Blackburn, who can provide a rapid turn-around on any repairs, battery replacements and equipment refurbishments.