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Telecare monitoring


Chubb has its own dedicated monitoring operation with a full telecare monitoring capability, allowing us to protect people in your care, 24/7.

Operating in the field of alarm monitoring for over 30 years, Chubb performs to the Telecare Service Association (TSA) standards but have also set our own internal metrics higher than the industry standards.

We monitor incoming emergency alarm calls (telecare, care provider, door entry, access control, etc), and can provide additional services such as outbound reassurance calls, manual equipment test calls and lone worker monitoring to meet client needs as required.

We exceed the current TSA standards for call handling with the capacity to increase our current operation by approximately 50%, utilising our existing infrastructure. 

Line utilisation is monitored to ensure that it does not exceed the TSA required 50% capacity via electronic management reports, and is ratified by our TSA accreditation audits and performance reporting internally to senior management on a monthly basis.

Service and Maintenance
Having a regular service and maintenance ensures your system works.
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Community Care
Chubb Community Care is one of the UK’s leading providers of telecare and telehealth products, protecting some of the most vulnerable in our society.
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Protecting your world
200 years history
For 200 years, Chubb's mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services.
Premises protected by Chubb can be monitored by our own alarm receiving centres (ARCs) 24/7, we operate 365 days of the year, ensuring that we are always here when you need us, protecting your world.
Expert Support
Chubb is one of the UK's best‑known providers of fire safety and security solutions for businesses and organisations nationwide. For support and advice please contact us to find out more.