Fully integrated IP monitoring solution

To meet the increasing demands of flexible working, innovative solutions, and the need for greater integration of monitoring centres, Chubb Community Care has developed the Chubb® Care Control. This single platform solution allows telecare, telehealth, security and lone worker applications to be managed by a single operator in a single location.

Chubb Care Control

A fully integrated telecare, telehealth, security and lone worker IP monitoring solution.

Call Handling

Call handling

The platform enables an operator to switch at the click of a mouse from monitoring a security alert to a telecare or telehealth event.

Integrated Lone Worker

Integrated lone worker

Innovative lone worker system allows you to monitor lone workers, handle emergencies, send notifications to one or any number of mobile devices and track positions using reliable mapping software.

Incident Management

Incident management

Flexible in its design, Chubb® Care Control's functionality allows the user to operate and manage an efficient out of hours repair service or any other incident logging type application.

Conference Calling

Conference calling

Ability for a 3 way conversation which is particularly important in allowing you to bring in support services such as Language Link.

Equipment Portfolio

Equipment portfolio control

The Stock Control facility allows details such as equipment type including telecare peripherals, serial numbers, battery replacement dates and other key data to be logged and analysed on automatic reports.

Voice recording

Voice recording

The voice recording facility gives authorised personnel the ability to play back any call from the call history. This is of particular importance during incident investigation, performance assessment and operator training.

Document Management System

Document management system

Chubb® Care Control allows for electronic importing and storing of key customer and other data. This single storage complies with the Government requirement for an Electronic Social Care Record (ESCR).



Chubb® Care Control is compatible with all major manufacturer’s equipment and is BT 21CN compliant. Chubb® Care Control uses the industry standard BS8521 protocol for Telecare and the IP Common Protocol for the transmission of Voice, Data and Video over digital telephony networks.

Audit Trail

Audit trail

The audit trail allows managers to view any information that has been changed, when it was done and by whom. This feature enables self auditing.

Mobile workers

Mobile workers

Chubb® Care Control enables your mobile workers to update client information from a laptop and automatically transfer to the database.

Management reports

Management reports

The system includes a suite of predefined reports designed to meet the majority of user requirements including the reports required by the TSA. It also allows the generation of your own bespoke reports via Seagate Crystal Reports™ or any other proprietary ODBC compliant package.

SMS Messaging Manager

SMS messaging manager

SMS text messaging can be the preferred or only method of communicating for service users. The Chubb® Care Control allows for sending of SMS text messages to any service user mobile phone.


System integrity

Chubb® Care Control operates on your corporate network infrastructure and has a high specification server with on-site backup server. It allows two-way data synchronisation for standby and disaster recovery systems, and optional remote disaster recovery.



Fully integrated event management system providing intruder detection, access control, CCTV monitoring and digital video recording.

Supporting Services

Community Care - Service Maintenance

Service and maintenance

Bespoke, planned, responsive service and maintenance solutions from Chubb Community Care

Learn more


An enhanced assisted living solution from Chubb Community Care.


At Chubb Community Care, we offer innovative and reliable technology that creates independence and choice for the individual and offers peace of mind to carers. We have nearly 70 years’ experience in technology enabled care


Protecting your world

Chubb was manufacturing safes as early as the 1840s

200 years history

For 200 years, Chubb's mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services.

Learn More
Chubb alarm monitoring response center


Premises protected by Chubb can be monitored by our own alarm receiving centres (ARCs) 24/7, we operate 365 days of the year, ensuring that we are always here when you need us, protecting your world.

Learn More
Chubb monitoring centre

Expert Support

Chubb is one of the UK's best‑known providers of fire safety and security solutions for businesses and organisations nationwide. For support and advice please contact us to find out more.

Learn More