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Fully integrated IP monitoring solution
To meet the increasing demands of flexible working, innovative solutions, and the need for greater integration of monitoring centres, Chubb Community Care has developed the Chubb® Care Control. This single platform solution allows telecare, telehealth, security and lone worker applications to be managed by a single operator in a single location.
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Why Chubb® Care Control?
Chubb Care Control has been developed with our customers' needs at the forefront, the system is 100% reliable and coupled with our technical support and training services, the best in the industry, it means you’re in safe hands. The key benefit of our integrated platform approach is to provide for flexible working and significant infrastructure cost savings.
Chubb Care Control
A fully integrated telecare, telehealth, security and lone worker IP monitoring solution.
Call handling
The platform enables an operator to switch at the click of a mouse from monitoring a security alert to a telecare or telehealth event.
Integrated lone worker
Innovative lone worker system allows you to monitor lone workers, handle emergencies, send notifications to one or any number of mobile devices and track positions using reliable mapping software.
Incident management
Flexible in its design, Chubb® Care Control's functionality allows the user to operate and manage an efficient out of hours repair service or any other incident logging type application.
Conference calling
Ability for a 3 way conversation which is particularly important in allowing you to bring in support services such as Language Link.
Equipment portfolio control
The Stock Control facility allows details such as equipment type including telecare peripherals, serial numbers, battery replacement dates and other key data to be logged and analysed on automatic reports.
Voice recording
The voice recording facility gives authorised personnel the ability to play back any call from the call history. This is of particular importance during incident investigation, performance assessment and operator training.
Document management system
Chubb® Care Control allows for electronic importing and storing of key customer and other data. This single storage complies with the Government requirement for an Electronic Social Care Record (ESCR).
Interoperability
Chubb® Care Control is compatible with all major manufacturer’s equipment and is BT 21CN compliant. Chubb® Care Control uses the industry standard BS8521 protocol for Telecare and the IP Common Protocol for the transmission of Voice, Data and Video over digital telephony networks.
Audit trail
The audit trail allows managers to view any information that has been changed, when it was done and by whom. This feature enables self auditing.
Mobile workers
Chubb® Care Control enables your mobile workers to update client information from a laptop and automatically transfer to the database.
Management reports
The system includes a suite of predefined reports designed to meet the majority of user requirements including the reports required by the TSA. It also allows the generation of your own bespoke reports via Seagate Crystal Reports™ or any other proprietary ODBC compliant package.
SMS messaging manager
SMS text messaging can be the preferred or only method of communicating for service users. The Chubb® Care Control allows for sending of SMS text messages to any service user mobile phone.
System integrity
Chubb® Care Control operates on your corporate network infrastructure and has a high specification server with on-site backup server. It allows two-way data synchronisation for standby and disaster recovery systems, and optional remote disaster recovery.
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Supporting Services
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Service and maintenance
Bespoke, planned, responsive service and maintenance solutions from Chubb Community Care
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Technology Enabled Care Solutions
At Chubb Community Care, we offer innovative and reliable technology that creates independence and choice for the individual and offers peace of mind to carers. We have nearly 70 years’ experience in technology enabled care
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Protecting your world
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200 years history
For 200 years, Chubb's mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services.
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Monitoring
Premises protected by Chubb can be monitored by our own alarm receiving centres (ARCs) 24/7, we operate 365 days of the year, ensuring that we are always here when you need us, protecting your world.
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Expert Support
Chubb is one of the UK's best‑known providers of fire safety and security solutions for businesses and organisations nationwide. For support and advice please contact us to find out more.