Chubb has launched CheckMyCCTV, a new automated service to continuously monitor the health of its customers’ closed circuit television (CCTV) equipment to ensure operational effectiveness of their site security.
The new service is built around innovative software that enables cameras, detectors and recorders to be checked every hour to ensure performance has not been compromised.
Colin Leatherbarrow, Product Solutions Director, Chubb, says that the potential weak link in any CCTV installation, monitored or otherwise, is being able to see if the product’s environment has changed, which could adversely impact the effectiveness of the product installation.
“Some believe that once a system has been installed, they can forget about it because it will always be working. Sadly this is not the case,” he says. “Now we are able to regularly check each element of a CCTV system to monitor the network connection and ensure the hard disks have not failed or the system has stopped recording. And all of this can be done remotely, taking the benefits of Chubb’s remote monitoring capability to those that might not normally use our services.”
Leatherbarrow says in a traditional maintenance contract, equipment may only be checked one or twice a year, but with Chubb’s CheckMyCCTV the CCTV installation is being constantly monitored and the security manager alerted if an issue occurs.
“Security managers using this service will be informed exactly what the issue is when it happens, so it reduces the need for lengthy on-site diagnostics, and increases the chance of a fix from an installer or on-site engineer in the first instance. The potential cost reduction for service calls can be huge.”