Chubb Community Care has won a major new service and maintenance contract to help protect more than 2,500 elderly and vulnerable residents in Charnwood Borough Council. Chubb, a leading provider of security and fire-safety solutions, is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp. (NYSE: UTX).
The contract requires the maintenance of third-party telecare systems across the borough’s assisted living and sheltered housing accommodation. Systems include assisted living and carephone solutions with devices such as pull cords and alarm pendants. Fourteen sheltered housing properties are included in the contract, as well as more than 1,000 carephones within the Council’s wider portfolio.
In what was a competitive tender involving six companies, suppliers were required to demonstrate that they had the expertise and capacity to adhere to strict key performance indicators regarding maintenance response times.
Sally Ramalho, principal officer supported housing at Charnwood Borough Council, said the council has been extremely impressed with the service from Chubb Community Care.
“Chubb has successfully delivered on everything they set out to in the tender process, and never let us down. We have regular meetings where maintenance response times are openly discussed and where possible improvements are suggested. This has given us every confidence in Chubb as a supplier,” said Ramalho. “The engineers are also pleasant, professional and knowledgeable.”
David Hammond, general manager, Chubb Community Care, said the success of this contract is testament to the expertise of Chubb’s engineers.
“Our engineers have extensive experience across a vast number of telecare products, meaning not only are we able to respond quickly, but also find a resolution to issues in a timely manner. We are extremely pleased to be working with Charnwood and look forward to assisting them further.”