Chubb Fire, the UK’s leading fire specialist, has further strengthened its reputation within the hospitals and healthcare sector by expanding its contract with Leeds Teaching Hospitals NHS Trust – the largest Trust of
its kind in the UK and home to the biggest teaching hospital in Europe.
As well as providing a total service and maintenance contract for fire fighting equipment at all eight sites occupied by the Trust, Chubb Fire is also now providing more than 200 single point smoke detectors at residential premises where employees of the Trust live – notably those doctors and other medical staff visiting and employed from overseas.
Leeds Teaching Hospitals NHS Trust provides high quality acute hospital services for the population of Leeds and the surrounding area and acts as a regional centre for a number of specialist services such as cancer and cardiac surgery. In total it employs over 14,000 staff, treating around a million patients a year with a budget of £750 million.
Chubb Fire services and maintains all of the Trust’s fire fighting equipment, including extinguishers, hose reels, sprinklers, gas suppression systems, fire hydrants, and dry and wet risers. Most of the was installed by Chubb, but it also maintains existing third-party systems as required. It also looks after the very specialist fire fighting technology on the Trust’s helicopter landing pad.
The Trust has been working with Chubb Fire now for almost three years as the Trust’s Chief Fire Officer Peter Aldridge explains: “By anyone’s definition, we are a major contract,” he says. “To give some idea of the size and scale of the task facing Chubb Fire, it takes a team of their engineers about two months solid working on-site to complete the job.”
One of the biggest difficulties handling such a contract is giving the engineers access to where they need to be, without disrupting the good order of the Trust and its role in patient care. “We always warn the departments that contractors will be on site at a particular time, and the fact that the engineers wear uniforms and ID passes helps identify them to our staff. The engineers are also given plans to indicate where the equipment should be.”
Of course even with the best-laid plans, there is always equipment that cannot be serviced on the day – perhaps because it is in an operating room or consulting room where the doctors and patients cannot be disturbed. Peter Aldridge and Chubb Fire work together for the solution:
“I ask for a report from all departments to identify equipment that does not have a tag to say it has just been serviced and then compile a list. Typically it might be about 70 extinguishers or so. I contact Chubb Fire and typically within a week they are back and the outstanding equipment has been serviced.”
It is the speedy response that Peter particularly likes about Chubb Fire. “They are extremely pro-active in terms of account management,” he adds. “With a contract of our size, there will always be issues, and the way to judge a service provider is how they respond to such issues. Chubb Fire’s pro-active approach means we can often identify a problem before it occurs and find a way around it. It means we have a good working relationship, that is virtually problem free.”
Chubb Fire can rightly claim to be the UK’s leading provider of fire service and maintenance to the NHS. It recently provided a range of fire solutions for Guy’s and St Thomas’ NHS Foundation Trust, two of the country’s oldest teaching hospitals, including the supply of fire fighting equipment for the Trust’s prestigious new £60 million Evelina Children’s Hospital.