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Alarm Monitoring and Response

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Security alarm monitoring by Chubb’s dedicated network of alarm receiving centres (ARCs) ensures rapid response to any alarm activation. 

Intruder system monitoring 

We can initiate an alert to the police or your keyholder, who will then take the appropriate action. 

Our systems are installed to the local law enforcement authority standard to allow us to directly connected to the authority if police or law enforcement officer response is required. 

In addition we offer a Keyholder Care service – we will keep in touch with your keyholder to ensure their safety and initiate an agreed action plan if we do not hear from them within a specified time. 

CCTV system monitoring 

Chubb has a Remote Video Response (RVR) monitoring centre for CCTV systems, which enables us to initiate an agreed response to a CCTV security activation. We can not only see CCTV images from the remote site, where the system design permits, but we can also interact (i.e. operate specific equipment on site) or verbally address the remote site.

Chubb also holds the Irish and British Standard (BS) accreditations which enable us to not only install your CCTV, but also securely monitor images from a remote location.

Keyholder Care

Chubb's Keyholder Care alert service is designed to help employers protect employees who act as keyholder and respond to activated alarms.

With Keyholder Care alert, an employee's mobile phone is allocated a unique reference number (URN) and a dedicated connection to a Chubb alarm receiving centre (ARC).

When that employee is called to site by an alarm activation, a set time period is selected for the employee to report in by, or be contacted by the ARC to ensure they are safe.

If the employee fails to report in at the agreed time, an ARC operator will call the mobile device to check on the employee.  If no acknowledgement of a safe return or an extension to the time window is received, the situation is immediately escalated with an emergency response.

Keyholder Care further enhances Chubb's intruder security and monitoring services, assisting employers in protecting their field workforce comply with the health & safety requirements.

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Service and Maintenance
Having a regular service and maintenance ensures your system works.
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Legislation and standards
Comply with the latest fire, security, health and safety regulations.
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Keyholder care
Keyholder care services, if your alarm is activated.
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Protecting your world
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200 years history
For over 200 years, Chubb's mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services.
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Monitoring
Premises protected by Chubb can be monitored by our own alarm receiving centres (ARCs) 24/7, we operate 365 days of the year, ensuring that we are always here when you need us, protecting your world.
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Chubb is one of the best‑known providers of fire safety and security solutions for businesses and organisations worldwide. For support and advice please contact us to find out more.