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Security Service and Maintenance

Having a regular service and maintenance contract in place for your security equipment is essential for ensuring your system works when you need it most – in an emergency. Preventative inspections identify potential problems before they occur and can be supported with a rapid, prioritised response if required.

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Chubb’s breadth of service and expertise means that our engineers are capable of servicing a range of intruder, CCTV and access control systems, so even if you have several different equipment suppliers, you only need one service provider – Chubb.
All Chubb engineers are qualified to industry standards and above, and their training is regularly refreshed to keep them abreast of developments and changing technologies. All servicing work is carried out by following stringent quality control procedures and to the appropriate local standards.

Security service and maintenance 

Chubb offers standard or comprehensive service contracts on burglar alarm systems.

Comprehensive service contract 

Chubb's Comprehensive Service and Maintenance contract is ideal if you want to pay an inclusive fixed cost, to cover preventative system inspections, access to the 24/7 service helpdesk and engineer call-outs if required, with nothing else to pay for the life of the contract. (Subject to terms and conditions).

Standard service contract 

Chubb's Standard Service and Maintenance contract provides regular preventative system inspections and access to our 24/7 service helpdesk and engineer call-outs, if required at an extra cost. (Subject to terms and conditions).

What do our system inspections cover? 

Intruder system inspection (minimum of 1 each year, 2 for monitored systems) 

Check of system and control unit functionality, inspection of all major components and cabling for signs of deterioration, sounder performance check and test, remote signalling test, alternative power source test, detection, coverage and performance. We will then document the visit and offer our expert advice on your system as well as answering any questions you may have. We can also offer one remote service check on capable panels.


Note: The scope of work and terms and conditions varies across geographical regions. Please check with our local offices for details.

Security Service and maintenance 

Chubb offers standard or comprehensive service contracts. 

Comprehensive Service Contract 

Chubb's Comprehensive Service and Maintenance contract are ideal if you want to pay an inclusive fixed cost, to cover preventative system inspections, access to the 24/7 service helpdesk and engineer call-outs if required, with nothing else to pay for the life of the contract. (Subject to terms and conditions). 

Standard Service Contract 

Chubb's Standard Service and Maintenance contract provides regular preventative system inspections and access to our 24/7 service helpdesk and engineer call-outs if required at an extra cost. (Subject to terms and conditions). 

What do our system inspections cover? 

Video surveillance / CCTV System inspection (minimum of 1 each year) 

Camera and housing connections, coverage, movements where applicable, performance and focus, brackets and fixings examined for signs of corrosion or damage, recording device checked for quality and accuracy of playback/retrieved images, telemetry and display controls checked, site and lighting assessment, alarm input operation and response. We will then document the visit and offer our expert advice on your system as well as answering any questions you may have. 

Video surveillance / CCTV Service Check – Chubb also offers a service designed to automatically detect faults and operational issues on our video surveillance system through our state-of-the-art 24/7 monitoring centre. The checks are run at pre-determined intervals and any tests which fall below a defined threshold will generate an alert.


Note: The scope of work and terms and conditions varies across geographical regions. Please check with our local offices for details.

Security Service and maintenance

Chubb offers standard or comprehensive service contracts. 

Comprehensive Service Contract 

Chubb's Comprehensive Service and Maintenance contract is ideal if you want to pay an inclusive fixed cost, to cover preventative system inspections, access to the 24/7 service helpdesk and engineer call-outs if required, with nothing else to pay for the life of the contract. (Subject to terms and conditions). 

Standard Service Contract 

Chubb's Standard Service and Maintenance contract provides regular preventative system inspections and access to our 24/7 service helpdesk and engineer call-outs if required at an extra cost. (Subject to terms and conditions). 

What do our system inspections cover? 

Access Control System inspection (minimum of 1 each year) 

Clean and check door mechanisms, readers and connections, visual inspection of all major components and cabling for signs of deterioration, control unit functional check, keypad operation, display, and software (if applicable) functionality and performance, system operation and power supply, alarm inputs operation and response. We will then document the visit and offer our expert advice on your system as well as answering any questions you may have.


Note: The scope of work and terms and conditions varies across geographical regions. Please check with our local offices for details.

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Safeguarding your world
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200 years history
For over 200 years, Chubb's mission has been to make the world a safer place and helping safeguard our customers with essential systems, equipment and services.

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Expert Support
Chubb is one of Canada's best‑known providers of fire safety and security solutions for businesses and organizations nationwide. For support and advice please contact us to find out more.
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Monitoring
Premises protected by Chubb can be monitored by our ULC certified central monitoring stations. We operate 24/7, 365 days of the year, ensuring that we are always here when you need us, safeguarding your world.