Frequently asked questions

FAQ page provides answers to our customers most frequently asked questions

For all contact details and addresses for Chubb Fire & Security please see details on the locations tab located on the contact us page
Monday to Friday 8:30am to 5:00pm
Please contact our police inquiries team at [email protected] or call us at 1 (888) 844-2482.
When an alarm signal has been transmitted into the station in error by a valid user. In the event there is a false alarm activation please immediately contact the Response Center at 1 800 387 0771. If the police were called an operator will contact the police department and attempt to cancel dispatch.
We require a 30 days notice in writing to transfer your services. Please contact your local branch or our Customer Care team at [email protected] You can find your local branch information on our contact us page.
Please reach out to your local sales rep, you can reach them through the following number 1 (800) 668 2482.
This is dependent on the service level agreement which you have chosen when you purchased your alarm system. For more information please contact our National Customer Field Service team at 1 (800) 387 0771, option 3.
We require a 30 days notice in writing to cancel your services. Please contact your local branch or our Customer Care team at [email protected] . You can find the branch information on our Contact us page.
To request a copy of your invoices please reach out to [email protected]
In order to make an online payment go to the following link.
To switch to direct debit billing, please reach out to [email protected]
An email can be sent to the Customer Care Team with your account number with the details of your changes to [email protected]
Please reach out to our Customer Care Team with your account number at [email protected]
For more information on alarm panel changes please contact our National Customer Field Service team at 1 (800) 387 0771, option 3.
Please reach out to your local sales rep, you can reach them through the following number 1 (800) 668 2482.

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If you have not been able to find the information you are looking for, please do not hesitate to contact the Chubb team for further advice and support.