Telecare monitoring

chubb community care dedicated monitoring services 592x333


Chubb has its own dedicated monitoring operation with a full telecare monitoring capability, allowing us to protect people in your care, 24/7.

Operating in the field of alarm monitoring for over 30 years, Chubb performs to the Telecare Service Association (TSA) standards but have also set our own internal metrics higher than the industry standards.

We monitor incoming emergency alarm calls (telecare, care provider, door entry, access control, etc), and can provide additional services such as outbound reassurance calls, manual equipment test calls and lone worker monitoring to meet client needs as required.

We exceed the current TSA standards for call handling with the capacity to increase our current operation by approximately 50%, utilising our existing infrastructure. 

Line utilisation is monitored to ensure that it does not exceed the TSA required 50% capacity via electronic management reports, and is ratified by our TSA accreditation audits and performance reporting internally to senior management on a monthly basis.



You may also like

Need help finding the right solution? Our team of experts are here to help.

Protecting your world

Chubb was manufacturing safes as early as the 1840s

Nearly 200 year history

For nearly 200 years, Chubb's mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services.

Learn More
Chubb alarm receiving centres operate 24/7 365 days a year

Monitoring

Premises protected by Chubb can be monitored by our own alarm receiving centres (ARCs) 24/7, we operate 365 days of the year, ensuring that we are always here when you need us, protecting your world.

Learn More
Chubb expert support comes from one of the best known brands in the fire safety and security industry

Expert Support

Chubb is one of the UK's best‑known providers of fire safety and security solutions for businesses and organisations nationwide. For support and advice please contact us to find out more.

Learn More